Job Description

Client Care Specialist – Veterinary Front Desk

Salary: $18.00 - $20.00 per hour but pay scale can go higher, determined by the candidate's skills, experience, and qualifications.

Schedule: 30-40 hours per week, mix of morning and evening shifts, every other Saturday

Caring Hands Arlington is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and retirement for full-time team members—plus an employee pet discount because we know your pets are family, too!
• Paid time off. Catch your breath with and PTO. Take the time you need to recharge.
• 401(k) with a generous company We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Key Responsibilities:

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Arlington

At Caring Hands, compassion and purpose drive everything we do. We believe in transparent, personalized veterinary care, and our team of dedicated professionals embodies our core values every day.

We lead with integrity, practice with reliability, and support each other—and you—with a true Go Team spirit. Our goal is to create a welcoming space where pets and their families feel valued, heard, and cared for.

Beyond exceptional medical care, we foster a strong sense of community, always striving to meet the unique needs of every pet and owner. With shared values and a united mission, we’re here to make the world better for you and your pet.

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