Job Description
Veterinary Receptionist
Department: Receptionists
Employment Type: Full Time
Location: Greensboro, North Carolina
Are you an experienced Veterinary Receptionist who thrives in a fast-paced, team-oriented hospital?
Cobb Animal Clinic is looking for a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our growing team in Greensboro, North Carolina.
For decades, Cobb Animal Clinic has been dedicated to one mission:
"To provide exceptional pet care in a compassionate, caring, and professional environment."
As the first and last person our clients interact with each day, our reception team plays a vital role in creating an outstanding experience for every pet and family who walks through our doors. If you enjoy building relationships, solving problems, staying organized, and working alongside an exceptional veterinary team—we'd love to meet you.
Why Join Cobb Animal Clinic?
You'll become part of a collaborative hospital where every team member contributes to exceptional patient care.
We value:
- Compassionate client service
- Positive attitudes
- Teamwork and collaboration
- Attention to detail
- Professional growth
- High-quality veterinary medicine
No two days look exactly the same, and that's exactly what makes this position rewarding.
What You'll Do
As a Veterinary Receptionist, you'll help keep our busy hospital running efficiently while providing outstanding customer service.
Responsibilities include:
-
Answering multi-line phones while providing exceptional customer service
-
Scheduling appointments, surgeries, boarding, and grooming reservations
- Greeting clients and checking in patients
- Processing prescription refill requests
- Communicating with veterinarians and technicians regarding patient needs
- Preparing estimates and invoices
- Maintaining accurate electronic medical records
- Processing payments and client transactions
- Helping manage appointment flow throughout the day
- Maintaining a clean, welcoming reception area
- Completing daily, weekly, and monthly administrative tasks
- Supporting a positive client experience from check-in through checkout
What We’re Looking For
This is an excellent opportunity for someone who enjoys interacting with people just as much as they enjoy helping animals.
Required Qualifications
- High School Diploma or GED
- 1+ year of customer service experience
- Ability to multitask in a fast-paced veterinary or healthcare environment
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Professional, positive, and dependable attitude
- Ability to remain calm and compassionate during emotional situations
- Comfortable learning new technology and practice management software (Cornerstone experience a plus!)
Preferred Qualifications
- Previous Veterinary Receptionist or Veterinary CSR experience
- Experience working in a veterinary hospital
- Familiarity with veterinary terminology
- Experience using electronic veterinary practice management software (PIMS)
- Knowledge of prescription refill processes and appointment scheduling
Physical Requirements
Candidates should be able to:
- Stand or sit for extended periods throughout the workday
- Lift and carry up to 40–50 pounds with or without accommodation
- Bend, kneel, reach, and move throughout the hospital
- Work around animals of varying sizes and temperaments
- Work in an environment with exposure to animal dander, cleaning products, disinfectants, and occasional loud noises
- Use computers and phones for extended periods while accurately documenting patient information
What We Offer
We believe great teams deserve great benefits.
Full-Time Team Members Enjoy:
Competitive Compensation
- Competitive hourly pay based on experience
Health & Wellness
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program (EAP)
- Calm Health Wellness Resources
Financial Benefits
- 401(k) with Company Match
- Life Insurance Options
Work-Life Balance
- Paid Time Off (PTO)
- Paid Holidays
Professional Growth
- Ongoing training and development
- Career advancement opportunities
- Internal promotion pathways into leadership, technician, and specialty support roles
Additional Perks
- Employee Pet Care Discounts
- Rocket Lawyer Legal Services for eligible team members and immediate family
Why You'll Love Working Here
At Cobb Animal Clinic, you'll join a team that truly enjoys working together. We support one another, celebrate successes, and remain committed to providing compassionate care to every patient and exceptional service to every client.
If you're looking for a long-term opportunity where your customer service skills, professionalism, and passion for veterinary medicine can make a meaningful difference, we'd love to hear from you.
Apply today to join the team at Cobb Animal Clinic and help create exceptional experiences for pets, their families, and the community we proudly serve.
