Job Description
Veterinary Receptionist
Department: Receptionists
Employment Type: Part Time
Location: Bradenton, Florida
Compensation: $17.00 - $19.00 / hour
Ranch Animal Hospital is seeking an experienced Part-Time Veterinary Receptionist / Client Service Representative (CSR) to join our growing team in Bradenton, Florida
If you enjoy building relationships with clients, thrive in a fast-paced veterinary environment, and take pride in delivering exceptional customer service, we'd love to meet you.
This is an excellent opportunity for an experienced veterinary receptionist or healthcare customer service professional seeking a consistent schedule and a supportive team culture.
Availability:
- Friday, Saturday, and Sunday
- Saturday & Sunday: 7:45 AM – 1:30 PM
- Approximately 19–22 hours per week
Compensation: $17.00–$19.00 per hour, based on experience
What You’ll Do:
- Greet clients and pets with a warm, professional, and compassionate demeanor
- Manage multi-line phones and respond to client inquiries efficiently and accurately
- Schedule, confirm, and manage appointments for wellness visits, procedures, and diagnostics
- Provide estimates, explain services, and address client questions or concerns with empathy
- Support clients during routine visits as well as stressful or emotional appointments
- Accurately enter and maintain client and patient information in the electronic medical record (EMR) system
- Ensure proper intake of new patient information, medical histories, and consent forms
- Maintain organized, confidential, and up-to-date patient records
- Assist with appointment flow to support efficient daily operations
- Process payments and generate accurate invoices
- Answer client questions regarding charges and services rendered
- Assist with insurance-related questions or claim submissions when applicable
- Communicate effectively with veterinarians and veterinary technicians regarding patient flow and client needs
- Coordinate with the medical team to ensure smooth transitions between appointments
- Maintain a clean, organized, and welcoming reception area
Skills, Knowledge & Expertise to Be Successful
- This is not an entry-level position
- High School Diploma or GED required
- Minimum 1+ year of experience in a veterinary clinic, medical office, dental office, or healthcare customer service role required
- Proven ability to work in a fast-paced, high-volume, people-facing environment
- Strong multitasking, organization, and time-management skills
- Excellent verbal and written communication skills
- High level of emotional intelligence and professionalism
- Comfort using computers, appointment scheduling software, and EMR systems
- Ability to remain calm and composed during busy or emotionally charged situations
- Prior experience as a Veterinary Receptionist or Client Service Representative (CSR)
- Familiarity with veterinary terminology and hospital workflows
- Experience with practice management software
- Confidence handling estimates, invoicing, and client education
Why Ranch Animal Hospital?
- Part-Time Role
- Set, consistent schedule: Friday–Sunday
- No rotating shifts — ideal for candidates seeking predictability and balance
While this is a part-time position, we are committed to providing a supportive and engaging work environment:
- Competitive hourly pay ($16.00–$19.00)
- Employee discounts on veterinary services and products
- Ongoing training and skill development
- Supportive, team-oriented culture
- Opportunities for long-term growth within Ranch Animal Hospital and the broader veterinary network
- A workplace that values professionalism, collaboration, and client-centered care
If you’re an experienced veterinary or healthcare receptionist looking for a part-time role with a consistent schedule and a positive, professional team, we’d love to hear from you.
👉 Apply today to join Ranch Animal Hospital and help create exceptional experiences for pets and the people who love them.
