Job Description

Who we are

Finger Lakes Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-Time
• Salary: $16–$17.50 per hour
• Schedule: Monday through Friday with occasional Saturdays

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Veterinary Receptionist Role Where You Can Enjoy True Work-Life Balance?

Finger Lakes Animal Hospital is seeking a Veterinary Receptionist to join our outstanding team. If you're looking for a practice that values exceptional patient care, outstanding client service, predictable schedules, and actual lunch breaks, we'd love to meet you.

At Finger Lakes Animal Hospital, we believe in a "better together" philosophy. We recognize that every team member brings unique strengths and perspectives to our hospital, and we are committed to creating a supportive, collaborative environment where everyone can thrive.

Why Our Veterinary Receptionists Love Finger Lakes Animal Hospital

• Predictable scheduling that supports work-life balance
• Employee benefits that strengthen both the body and the mind
• Occasional coffee runs, ice cream parties, and meals on us
• Dedicated lunch breaks you can actually enjoy
• A supportive team culture built on collaboration and respect
• Opportunities for growth, learning, and professional development

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones and assist with appointment scheduling
• Support patient check-in and check-out processes
• Process payments and maintain accurate client records
• Communicate hospital services, policies, and recommendations clearly
• Provide exceptional customer service to clients and their pets
• Support daily front desk operations and workflow
• Help create a positive experience for every client and patient visit

What Our Veterinary Receptionists Bring

• Positive attitude and team-oriented mindset
• Excellent communication and customer service skills
• Compassion for clients, patients, and coworkers
• Strong organizational and multitasking abilities
• Attention to detail and commitment to accuracy
• Willingness to learn, grow, and share knowledge with others
• Confidence in taking ownership of responsibilities and tasks
• Ability to remain calm and professional in a fast-paced environment

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you're the Veterinary Receptionist we've been searching for? We'd love to meet you. Apply today and discover the difference you can make for pets, clients, and your career at Finger Lakes Animal Hospital!

Diversity, equity, belonging, and inclusion are core values at Finger Lakes Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.