Job Description

Veterinary Receptionist - Join a Supportive, Locally Run Practice in Newbury

Do you have a passion for providing outstanding customer service, love spending time with animals and crave a new challenge? If so, we have an exciting opportunity for you to join our team at Vets4Pets in Newbury!

About Us:
We’re a modern, purpose-built, locally owned and managed small animal practice. This means decisions are made by people who work on-site and understand what it’s like to be in your shoes. We’ve built a team where everyone feels supported, respected and part of something meaningful.

You’ll be joining an experienced team of 6 Vets (including 3 Practice Partners), 5 Registered Veterinary Nurses (including a Nursing Manager), 3 Student Nurses, 3 Receptionists (including a Reception Manager) and a Practice Manager. It’s a well-balanced team where everyone plays a valuable role and contributes to a positive working environment.

What Your Typical Day Will Look Like:

• Your role is to deliver outstanding service to our clients while supporting the best possible care for their pets - helping to ensure clear communication and coordination between pet owners and our clinical team.
• Greeting clients with a warm and friendly welcome, both in person and over the phone.
• Answering phones and managing our digital services including emails and WhatsApp.
• Administration tasks including scanning paperwork for hospitalised inpatients, insurance claim forms, registering microchips and daily cashing up reports.
• Booking appointments, placing prescription orders, taking payments and recording all client and patient information accurately on to our in-house system.
• Keeping the reception area tidy, organised and welcoming for clients and patients, including keeping the notice boards up-to-date.
• Discussing our bespoke Complete Care Plan package offers to clients in order to deliver the best care for our patients.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy and strong administrative skills are a must.
• You’ll need to thrive as part of a team, showing initiative and reliability in a fast-paced environment.

We are happy to consider full- and part-time applications. Full-time would be working 40 hours per week. This role includes full participation in the weekend rota (currently 1 in 4).

What We Offer You:

We believe that a fulfilling role and a supportive environment make all the difference and we want your time with us to feel both rewarding and enjoyable.

Here’s what we offer:

• Salary: £22,568 - £26,436.80 per annum, depending on your skills and experience.
• A focus on wellbeing, including regular lunch & learn sessions and team socials (summer and Christmas socials, and pub quizzes!)
• A contributory pension scheme.
• 20% staff discount at Pets at Home, The Groom Room and Vets4Pets.
• Access to exclusive high street discounts and cashback rewards.
• Opportunities for genuine career development, supported by a leadership team who are on the ground and actively involved in day-to-day practice life.

Thinking about applying?
If you’re looking for a role where you can develop your career in a friendly, forward-thinking, locally-run practice, we’d love to hear from you. Whether you’re ready to apply now or just want to find out more, please feel free to get in touch.

Location: RG14 7HU

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!