Job Description

Veterinary Receptionist/CSR
Pinecrest Animal Hospital – Owosso, MI

About Us

Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex.

Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi.

What You’ll Be Doing

As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:

• Providing top-notch customer service
• Being attentive to client and pet needs
• Identifying and working compassionately with clients in various emotional states
• Working patiently with distressed, frustrated, or disgruntled clients
• Answering and triaging high-volume phone calls
• Scheduling appointments and procedures
• Checking in clients and monitoring flow from check-in to discharge
• Confirming appointments and handling client callbacks
• Managing medical record requests between hospitals and specialty practices
• Processing payment transactions
• Maintaining accurate documentation in the electronic medical record
• Relaying information between clients and doctors, technicians, or management
• Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
• Using Windows-based computer systems and practice management software
• Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

What We’re Looking For

• High School Diploma or GED (college preferred)
• Veterinary clinic experience is a plus
• Must be able to safely lift 30 pounds
• Basic math and writing skills
• Skilled at multitasking in a fast-paced environment
• Positive, team-oriented attitude and excellent communication skills
• Eagerness to learn and grow within the field

Compensation & Benefits

• Hourly pay: $14.00 – $16.00 (based on experience)
• 401(k) with match
• Health insurance
• Paid time off
• Employee pet care discount
• Flexible scheduling

Hospital Schedule Schedule

• Full-time (8–10 hour shifts)
• Open: Monday to Saturday
• No Sunday hours