Job Description

Who we are

The Downtown Toronto Cat Clinic is Hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: $18.00–$22.00 per hour, based on experience
• Schedule: 40 hours per week. 3 or 4 weekday shifts and Saturdays per month

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, tuition support, and referral bonuses 
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts 
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance 
• Lifestyle Perks You’ll Appreciate: 10 paid holidays and an Employee Assistance Program

Looking for a Veterinary Receptionist Role in a Cat-Only Practice That Truly Values Teamwork and Growth?

The Downtown Toronto Cat Clinic is a progressive, team-oriented feline-exclusive practice dedicated to providing exceptional veterinary care to cats and their families since 2008. We are passionate about advancing patient care, supporting our clients, and fostering a collaborative workplace where every team member’s contributions are valued and appreciated.

We are currently looking for a full-time Veterinary Receptionist to join our dynamic team. This role is ideal for someone who thrives in a fast-paced veterinary environment, enjoys client communication, and wants to be part of a compassionate, supportive hospital focused exclusively on feline medicine.

Why Our Veterinary Receptionists Love Working Here

• Collaborative and supportive team environment
• Opportunity to work in a feline-exclusive veterinary practice
• Continuing education support with paid CE days and CE budget
• Meaningful work supporting pets and improving quality of life
• A positive workplace culture focused on teamwork and growth
• Opportunities to build lasting relationships with clients and patients

What You’ll Do

• Greet and communicate with clients in a friendly and professional manner through phone, email, and in-person interactions
• Provide client support and solutions in accordance with hospital policies
• Maintain accurate and up-to-date patient and client records
• Communicate client needs and concerns to veterinarians and support staff
• Accurately dispense medications as directed by veterinarians
• Assist technicians and veterinarians with patient restraint when needed
• Support daily front desk operations and help maintain efficient hospital workflow
• Deliver exceptional customer service while creating a welcoming experience for clients and patients

What Our Veterinary Receptionists Bring

• Previous experience working in a veterinary clinic preferred
• Passion for animals and commitment to high-quality veterinary care
• Friendly, professional, and compassionate communication skills
• Positive attitude and upbeat personality
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a busy environment
• Ability to work independently and collaboratively as part of a team
• Commitment to excellent client service and teamwork

The Extras You’ll Actually Feel

• A workplace where every team member’s contributions are valued
• Opportunities for mentorship, continuing education, and professional growth
• A supportive environment built around collaboration and compassion
• Meaningful work helping cats and the people who love them
• A positive team culture where learning and growth are encouraged

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance  
• Tuition Support Program (20+ hours/wk) 
• Referral bonus program

Wellness Benefits

• Extended Health Care (including vision) and dental coverage (full-time only) 
• Supplemental insurance, including disability and life insurance (full-time only) 
• Sick Time / Paid Time Off  
• Free/discounted lab work for all employee pets  
• Pet discounts on services and products  
• Pet food discount program 

Workplace Benefits

• Quarterly Team Rewards Bonus Program  
• Professional development opportunities   
• Continuing education allowance  
• Uniform allowance 

Lifestyle Benefits

• Ten paid holidays  
• Employee Assistance Program

Join Our Team!

If you’re passionate about feline medicine, exceptional client service, and working alongside a supportive and collaborative veterinary team, we’d love to hear from you. Apply today and grow your veterinary career with The Downtown Toronto Cat Clinic!

Diversity, equity, and inclusion are core values at The Downtown Toronto Cat Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.