Pets at Home

Veterinary Receptionist

Pets at Home  •  Onsite  •  8 days ago
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Job Description

If you enjoy delivering excellent customer service and working as part of a supportive team, we have a fantastic opportunity for you at our Bristol Imperial Vets for Pets practice.

What your typical day will look like:

  • Providing outstanding service to our clients while ensuring the highest standard of care for their pets, acting as a key link between clients and the clinical team
  • Building strong, positive relationships with clients, their pets, and your colleagues
  • Ensuring every client visit is a positive experience, so clients leave feeling confident, supported, and happy to return
  • Greeting clients warmly and offering support, guidance, and clear information
  • Managing payments and booking future appointments with confidence
  • Coordinating the smooth day-to-day running of the practice using our online booking system, so good computer skills are essential

This is a Full-Time position, working 40 hours per week (shift details to be confirmed). Some weekend work may be required.

The attributes we’re looking for:

  • Previous experience as a Veterinary Receptionist or in a similar role
  • Friendly and approachable, serving as the first point of contact for clients and their pets
  • Able to provide accurate guidance by staying informed about all practice services and offerings
  • Calm, attentive, and focused on meeting client needs with care and professionalism
  • Enthusiastic and driven, with a genuine passion for both customer service and animal welfare
  • Emotionally resilient, able to support clients during difficult times while celebrating joyful moments, such as a puppy’s first visit
  • Positive, engaging, and able to contribute to a welcoming and friendly practice environment
  • Confident with computers and proficient in using social media

In short, you enjoy being busy, love helping people and their pets, and are always motivated to make a positive difference.

To apply please send your CV to Lisa.Walters@vetsforpets.com

Location BS13 7TJ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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