Pets at Home

Veterinary Receptionist

Pets at Home  •  Onsite  •  12 days ago
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Job Description

An exciting opportunity has arisen at Swindon Bridgemead Vets for Pets for a Veterinary Receptionist to join our friendly and welcoming team.

If you are passionate about delivering excellent client care and thrive in a supportive, team-focused environment, this could be the perfect role for you.

What your typical day will look like:

  • Providing outstanding service to our clients while ensuring the highest standard of care for their pets, acting as a key link between clients and the clinical team
  • Building strong, positive relationships with clients, their pets, and your colleagues
  • Ensuring every client visit is a positive experience, so clients leave feeling confident, supported, and happy to return
  • Greeting clients warmly and offering support, guidance, and clear, accurate information
  • Managing payments and confidently booking future appointments
  • Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential

Full or part-time hours available, working up to 40 hours per week Monday to Friday (Possibility of Saturday hours in the future)

The attributes we’re looking for:

  • A friendly, welcoming manner - you’ll be the first point of contact for clients and their pets
  • The ability to provide accurate guidance by staying up to date with practice services and additional offerings
  • A calm, attentive approach with a strong focus on client needs
  • Enthusiasm, drive, and a genuine passion for customer service and animal care
  • Emotional resilience to support clients during difficult moments, as well as share in joyful milestones such as a puppy’s first visit
  • A positive, engaging personality that helps create a warm and welcoming atmosphere within the practice

In short, you enjoy being busy, love helping people and their pets, and are always motivated to make a positive difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location SN5 7YE

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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