Job Description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Cookeville, Tennessee

Are you a people-loving animal enthusiast who thrives in a fast-paced, purpose-driven environment? Do you enjoy helping pets and the people who love them while working alongside a supportive veterinary team?

Copeland Veterinary Hospital in Cookeville, TN is looking for a Full-Time Veterinary Receptionist to join our compassionate and collaborative team.

This is more than just a front desk position — it’s an opportunity to build relationships with clients, support exceptional patient care, and grow your career in the veterinary field. We’re looking for someone who is friendly, organized, dependable, and passionate about delivering outstanding customer service.

• Thursday, Friday, and Saturdays are required
• Rotating schedule with availability for evenings, weekends, and holiday support as needed

Some of the responsibilities you will own in this role:

• Greet clients and patients with professionalism and compassion
• Answer phones, schedule appointments, and manage client communication
• Process payments and maintain accurate medical records
• Support veterinarians and technicians with administrative tasks
• Maintain a clean, organized, and welcoming front desk environment
• Provide exceptional customer service in a busy veterinary setting

Qualifications:

• Previous veterinary, healthcare, or customer service experience is preferred
• Strong communication and organizational skills
• Ability to remain calm and compassionate in emotionally charged situations
• Comfortable with technology and multitasking in a fast-paced environment
• A team-first attitude and commitment to helping pets and people
• Flexibility and reliability for rotating shifts, including weekends and holidays

Full-Time Team Member Benefits Include:

As part of Innovetive Petcare, we offer a comprehensive benefits package designed to support your personal and professional wellbeing:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Employee Assistance Program (EAP) for mental health support
• Continuing education (CE) opportunities and career development
• Discounted pet care
• A fun, inclusive, and supportive workplace culture