Job Description

We are seeking an organised, personable Receptionist to join our team at  Alcombe Vets, in Whitton, on a full-time basis.
Alcombe Vets is a well-established first-opinion practice with two convenient locations in the heart of vibrant neighbourhoods. Both our Whitton and Osterley branches are easily accessible, with excellent transport links, and are just a short walk from local cafes, grocery stores, and community amenities. We take great pride in our loyal and dedicated client base and the strong relationships we’ve built with them. Additionally, we support charitable initiatives and regularly work with organisations like Cats Protection and other local charities, providing care for pets in need.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How You’ll Make a Difference 

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
This is a full time, permanent position and will include a rota schedule with earlies and lates 8:30 - 17:30 or 10:30 - 19:30 with a one hour break plus 1:4 weekends 8:30 - 12:30.
General responsibilities include:
*Booking, cancelling, and changing appointments 
*Dealing with enquiries via email, telephone and in person
*Processing and recording payments
*Completing the end-of-day reconciliation procedures
*Dispensing medications/prescriptions
*Keeping client/patient records up to date
*Maintaining stock levels
*Dealing with incoming and outgoing post
*Ensuring the reception area and consulting rooms are always kept clean and tidy.
*Promoting and signing new patients to our Health Care Plan 
*Educating Clients with Preventative Health Care and Insurance FAQs

You Might Be a Great Fit If... 

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning

How We’ll Support You 

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community and continuous improvement

What We Offer Our Team 

*6.6 weeks' annual leave plus your birthday off
*Increasing holiday allowance based on length of service
*Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
*Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted veterinary care
*Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers