Job Description

Role: Veterinary Receptionist 

Location: St George's Vets, Wolverhampton

Contract: Part-Time/Full-Time, Permanent

St George’s has recently gone through an exciting period of growth, incorporating Carmel Vets into our brand! Our group now consists of nine individual sites, each with its own unique features. These include: the Wolverhampton consulting site, Albrighton, Bushbury, Halesowen, Perton, Sedgley, St George’s Vet Hospital (Wolverhampton), Fallings Park, and Penn Fields. The role will be working across the whole group of 9 practices, with one main base.
We have a skilled clinical team who can offer an extensive range of services from nail clips to orthopaedic surgery. We are equipped with all the tools you’d expect from a modern practice, including operating theatres, Idexx labs, ultrasound, dental X-ray, a CT scanner, digital X-ray, digital microscope, endoscope, laparoscopic kit, and much more!
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How you'll make a difference

The right candidate will be someone who has a real passion for delivering excellent customer service. You will be the face of St George’s Vets, greeting clients, answering calls and emails, booking appointments, taking payments, completing admin tasks and so much more. We are looking for someone who is reliable, organised and able to multitask in a fast-paced environment. Veterinary experience is preferred but not essential as full training will be given.

You might be a great fit if...

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning

How we'll support you

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement

What we offer our team

*6.6 weeks' annual leave FTE
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers