Job Description

Receptionist

PetCare Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $20 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with five workdays per week and 7–8 hour shifts. One weekend day may be required as needed

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About PetCare Veterinary Clinic

At PetCare Veterinary Clinic, we provide the best care for your four-legged family member to keep them happy and healthy. Therefore, our team offers the finest veterinary services, education, and retail to support your pet’s complete well-being.

With the latest innovations in veterinary care and an on-site lab, our high-tech facility enables our experienced, pet-loving staff to nurture and nurse your pet at any stage of their health or life. Everyday we dedicatedly seek to use our skills, knowledge, and compassion to serve you and your pet.