Job Description

Role: Veterinary Receptionist 

Location: Westmorland Vets, Kendal

Contract: Part-Time, Permanent

Westmorland Veterinary Group, once a mixed practice, is now a thriving two-site practice with dedicated farm and small animal teams. We pride ourselves on offering a friendly and supportive work environment, with a commitment to providing the highest level of patient and client care. Our team comprises a range of experience levels, from student nurses and new graduate vets to seasoned professionals with over 30 years in the field.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How you'll make a difference

Your role will include:
*Be the first point of contact for clients in person and on the phone
*Book appointments
*Handle payments and maintain accurate records
*Support the veterinary team with administrative tasks
*Provide a warm, professional service to clients and their pets
This is a part-time role working 26hours per week including evenings and Saturday mornings.

You might be a great fit if...

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning

How we'll support you

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement

What we offer our team

*6.6 weeks' annual leave FTE
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers