Job Description

Role: Veterinary Receptionist

Location: Blackberry Veterinary Clinic, Lingfield

Contract: Part-time, Permanent 

In a practice that’s set in an idyllic location, no two days are the same here. We have recently had a refurbishment, extending our consulting rooms, updating the waiting room to include a cat area and a lab area.  We carry out all first opinion GP procedures, i.e., dental, radiography and operations.  It’s a great opportunity for someone who enjoys variety, multitasking and being part of a supportive team that truly cares about their clients and each other.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How you'll make a difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your role will involve:
*Attending to clients in person or on the telephone with bookings or enquiries
*Seeing through the client journey, from greeting, booking, taking payment and seeing them onwards
*Managing the diary, bookings and keeping accurate records
*Taking prescription requests and correctly allocating medications for the clinical team to check
*Help with stock control, ordering and deliveries (including some light lifting)
*Running end-of-day banking
*Maintaining high standards in client-facing areas, keeping the clinic clean, tidy and stocked, both in the middle and end of the day, updating displays and client information packs.
*Contributing to improvements and suggestions – we welcome new ideas on how to make things better for our clients, our patients and our staff.
This is a part-time permanent role working 27 hours per week. The shifts are Tuesday, Wednesday and Thursday between the hours of 8:00am-5:00pm. Wednesday shifts could be up to 4:00pm.

You might be a great fit if...

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning

How we'll support you

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement

What we offer our team

*6.6 weeks' annual leave FTE
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers