Job Description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Wilkesboro, North Carolina

Compensation: $13.00 - $15.00 / hour

At Animal Hospital of Wilkes, our front desk is more than reception—it’s the command center of the hospital We’re seeking a high-performing Veterinary Receptionist or Client Service Representative (CSR) who thrives in a fast-paced, detail-driven environment and understands the critical role communication, organization, and systems play in delivering exceptional patient care.

This is an opportunity for a customer service professional with a healthcare, veterinary, or medical office background to step into a role where they serve as the first line of support, a trusted resource for clients, and a key partner to our clinical team

• High-Impact Position – You are the first and last touchpoint in the client journey
• Team-Centered Environment – Collaborate closely with DVMs, technicians, and assistants
• Fast-Paced & Purpose-Driven – Every interaction directly supports patient outcomes
• Growth-Oriented Culture – Opportunities to expand into leadership, training, or operations support
• Established & Trusted Practice – Serving the Wilkesboro community since 1958

What You'll Own

• Deliver a professional, warm, and efficient client experience from check-in to checkout
• Manage high-volume phone lines, appointment scheduling, and hospital flow with precision
• Accurately maintain electronic medical records (EMR), including client, patient, and financial data
• Serve as a communication hub between clients and the medical team to ensure continuity of care
• Process payments, review invoices, and confidently explain services and treatment plans
• Support prescription requests, food orders, and retail coordination
• Assist in gathering patient histories and verifying vaccine/test status
• Triage incoming calls and situations, identifying urgent or emergent cases with sound judgment
• Maintain organization and efficiency at the front desk in a high-demand clinical environment

What We’re Looking For

• 1+ year of experience in a client-facing, healthcare, or medical office setting preferred
  (veterinary experience strongly preferred, but not required for the right candidate)
• High school diploma or equivalent required
• Demonstrated ability to multitask, prioritize, and manage workflow in a fast-paced setting
• Strong working knowledge of computer systems, scheduling software, and data entry accuracy
• Exceptional communication skills—clear, compassionate, and solution-oriented
• Ability to remain calm, professional, and proactive under pressure
• Team-first mindset with a commitment to supporting both clients and colleagues
• Availability to work four 10-hour shifts per week on a rotating schedule. This position is weekday-only— no weekends required

• Experience in veterinary, medical, dental, or specialty healthcare environments
• Confidence handling sensitive conversations, financial discussions, and emotional situations
• Strong attention to detail with a focus on accuracy in records and communication
• Ability to anticipate needs and act as a proactive problem-solver
• Passion for delivering service excellence with empathy and efficiency

Compensation & Benefits

• Competitive hourly pay based on experience
• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Employee Pet Care Discounts
• Flexible Scheduling Options
• Ongoing training, mentorship, and career development

For over 65 years, Animal Hospital of Wilkes has been a cornerstone of veterinary care in the Wilkesboro community. We provide full-service medical, surgical, dental, and preventive care, all centered around strengthening the human-animal bond and delivering an exceptional client experience.

If you’re a high-caliber customer service professional who thrives at the intersection of healthcare, communication, and operations, we want to meet you.

Apply today and help set the standard for what exceptional veterinary client service looks like.