Join a team in the heart of that values compassion, professionalism, and dedication to pet health. We’re a key part of the local community here, offering support and care to people’s animals. Our practice consists of eight vet surgeons, a team of seven nurses, three patient care assistants and seven receptionists.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
Your duties will include:
*Greet all clients in a friendly and professional way.
*Answer telephone calls from clients in a welcoming and calm manner.
*Provide excellent customer service, informing and educating clients sympathetically.
*Convert inquiries into appointments to maintain pet healthcare.
*Efficiently organise the appointment diary.
*Handle and update client data and records.
*Record relevant information in the practice system to support the clinical team.
*Ensure the accuracy of invoices and collect payments on the day of treatment.
*Make pre-op reminder calls and reschedule missed appointments.
This is a part-time role working 19 hours over two days per week from 8:00am till 6:30pm.
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
*6.6 weeks' annual leave FTE
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
At IVC Evidensia, our vision is to be the world's best veterinary group. That starts with everything we do being focused on our purpose - Healthy Animals, Happy Owners. Follow us here to keep up to date with news from across the world of IVC Evidensia.
