Pets at Home

Veterinary Receptionist

Pets at Home  •  Onsite  •  3 hours ago
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Job Description

If you enjoy delivering excellent customer service and working as part of a team, we have a fantastic opportunity for an experienced Veterinary Receptionist to join our team at Tilehurst Vets for Pets practice.

What your typical day will look like:

  • Providing exceptional service to our clients and the highest standard of care to their pets, acting as a key link between clients and the clinical team.
  • Building strong relationships with clients, their pets, and your colleagues, which will be essential to your success.
  • Ensuring every client leaves the practice feeling completely satisfied, having received outstanding service and looking forward to their next visit.
  • Greeting clients warmly, offering support and guidance, and confidently managing payments and future bookings.
  • Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential.

This is a full-time position working 40 hours per week, with a salary in line with the national minimum wage.

About You:

  • Previous medical receptionist experience is essential.
  • You are the friendly and welcoming face for clients and their pets when they arrive at the practice.
  • You are confident in providing guidance by keeping up to date with practice services and any additional offerings.
  • You remain calm, attentive, and always focused on meeting clients’ needs.
  • You bring enthusiasm and drive to your role, with a genuine passion for both customer service and animal care.
  • You can handle a wide range of situations, from supporting clients through difficult news to celebrating happy milestones like a new puppy’s first visit.
  • Your positive and engaging personality helps create a warm and welcoming atmosphere within the team.

In short, you thrive in a busy environment, enjoy helping people and their pets, and are always motivated to make a difference.

Benefits
In return, we offer a range of benefits including:

  • 20% discount at the Vet Group, Pets at Home, and the Groom Room
  • Access to discounts and cashback schemes
  • In-house career development opportunities
  • Pension scheme
  • Holiday allowance

Location RG30 1PR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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