If you enjoy providing great service and working in a team, we have just the opportunity for you at our Wakefield Westgate Vets4Pets practice as a veterinary receptionist. This is an admin role, working 30 hours a week. You will be working 4 days which includes 9-5pm every Saturday.
What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing the important link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your main role will be communicating with clients face to face as well as over the phone, email and our digital messaging system. You will be responsible for scanning and filing, attaching documents to patient files as well as managing the appointment diary to ensure the day runs smoothly.
Your great client service during a client’s visit will make sure that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our computer booking system, so computer literacy is a must.
The attributes required
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks and in-house career development opportunities.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.
Our practice has an award in Autism Friendly from the National Autistic Society and we are working towards Menopause Friendly accreditation. We have recently carried out MindOut LGBTQ+ training to ensure we are an inclusive and safe environment for our colleagues and customers.
Location: WF2 9SD
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
