Job Description

Who we are

Balfour Animal Hospital is Hiring a Veterinary Receptionist

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: From $18 / hour
• Schedule: 4 x 10-hour shifts. Rotating Saturdays (8 am - noon)

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, annual license & VTNE fee reimbursement, and uniform allowance
• Lifestyle Perks You’ll Appreciate: 10 paid holidays and an Employee Assistance Program

Are you an experienced Customer Service Representative who happens to LOVE animals? If your job search is motivated by the desire to make a meaningful difference with your career, come use your top-notch skills as a Client Care Specialist at Balfour Animal Hospital. Serving furry - and not so furry - family pets of the Niagara Region for over 30 years, Balfour Animal Hospital offers superior quality veterinary care. Developing connections with pets and their families promotes the highest level of service and compassion possible throughout a pet’s life.

Front Desk team members use their carefully developed receptionist skills to create a client experience for pet parents that leaves them confident in the care their furry family members receive! Proudly offering a wide range of veterinary services, including preventative health care, chiropractic care, holistic therapy, laser therapy, dentistry, surgery, and advanced diagnostics, Balfour is the place to work if you are committed to helping pets thrive!

Why Our Veterinary Assistants Love it Here

• Consistent scheduling to foster a proper work-life balance
• Coworkers committed to your success
• Benefits to strengthen the body and mind

How You'll Contribute

• Assisting clients in person, over the phone, and via email by scheduling appointments and answering questions.
• Contributing to a great visit, checking clients in when they arrive, and following internal processes each time.
• Checking clients out when their appointment is over, making sure they have follow-up care scheduled when needed, and collecting payment for their pet’s visit.
• Making sure to carefully follow practice policies and procedures designed to WOW pet parents with our high-quality and compassionate care.
• Assisting your team members with a variety of general duties such as helping to keep the reception area neat and tidy, drafting memos, correspondence, reports, and other documents.
• Sharing your unique gifts and talents with the team by suggesting new ideas or ways we can show how passionate we are about helping pets live long, healthy lives!

What Our Veterinary Assistants Bring

• Minimum of two (2) years of experience in a client-facing role providing high-quality, professional customer service in person and over the phone. Excellent verbal and written communication skills are a must!
• Superior relationship-building skills. Are you great at remembering the small things clients share and then enjoy asking them about it the next time they come in?
• Must be tech-savvy with the ability to learn new software and enter data with accuracy and consistency.
• Dependability. Clients count on us to be there for their furry (and not-so-furry) family members.
• Prior veterinary experience is not required, but a love for animals and a sincere interest in the animal care field are essential!

Benefits You Can’t Beat

Financial Benefits:

• A flexible approach to compensation that will reflect your skillset and future performance
• Tuition Support Program (20+ hours/wk)
• Referral bonus program

Wellness Benefits:

• Extended Health Care (including vision) and dental coverage (full-time only)
• Supplemental insurance, including disability and life insurance (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits:

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Annual license reimbursement (full-time only)
• VTNE exam fee reimbursement (full-time only)
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits:

• Ten paid holidays
• Employee Assistance Program

Join Our Team!

If you are ready to take your career to the next level, apply through this ad TODAY!This practice welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Diversity, equity, inclusion, and belonging are core values at Balfour Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.