Job Description

Who is PAW Health Network?

We are 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more!

PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic environment for perpetual growth through The Collaborative Process (TCP). This system thrives on the open discussion of issues within a collaborative platform, sparking creative problem-solving and the development of real-world, implementable solutions.

Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals - regardless of experience level.

Check us out here: https://pawhealthnetwork.com/

What should you expect working as a Caregiver Support Staff?

BASIC QUALIFICATIONS

• Has the ability to solicit, process, and integrate input from team members and administrators
• Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.
• Contributes to a positive work environment by treating others with fairness and respect  
• Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA

PROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERS

• Greet caregivers in a friendly and timely manner
• Receive incoming calls, provide available information, and route as needed
• Ensure caregiver information is recorded accurately and consistently
• Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff
• Assist incoming patients based on urgency of care and available staff resources
• Perform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning

PERFROM PROCESSING RELATED DUTIES

• Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks)
• Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all sales
• Reconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day report
• Coordinate with the Medical Support Team to answer any caregiver questions

PROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTS

• Understand hospital logistics to maintain efficiency and reduce costs
• Be a resource for inventory control, to aid in loss prevention
• Ensure front lobby remains clean throughout shift

ENGAGE PAW’S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINES

• Integrate into the The Collaborative Process
• Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams
• Track progress through Core Training, and track issues and accomplishments as they arise
• Provide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness
• Attend departmental or All-Staff meetings

Qualifications

What are we looking for?

• Receptionist with a minimum of 1-year veterinary experience preferred
• Compassionate and calm team player
• Strong communication skills
• Ability to multi-task
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Schedule Requirements

• Full-Time or Part-Time
• 10am-7pm / 12:00pm-9:00pm shifts
• Every other weekend coverage
• Up to 4 Holiday Spans / Year
• 4 DAY WORK WEEK!

Additional Information

What do we offer our staff?

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/