Job Description

Role: Veterinary Receptionist

Location: The Vet's Place, Wilmslow

Contract: Full-Time, Permanent 

Our practice is located in beautiful Wilmslow, offering the perfect balance of countryside charm and town convenience, with Manchester just 30 minutes away by train. We are a first-opinion practice with a passionate, friendly team who are committed to providing high standards of veterinary care.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How you'll make a difference

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The duties will involve but are not limited to:
Welcoming clients and their pets in a warm, professional manner.
Managing the diary; booking in appointments and surgical procedures.
Answering a range of client questions via email and telephone.
Pro-active communication between clients and colleagues to ensure the day runs smoothly.
Administration duties e.g. scanning paperwork, filling in forms etc.
Processing prescription requests.
Taking payments.
Promoting offers and services.
Ensuring that reception is clean and well-stocked.

You might be a great fit if...

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning

How we'll support you

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement

What we offer our team

*6.6 weeks' annual leave
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers