Job Description
Role: Veterinary Receptionist
Location: Sampson Park Vets, Staverton
Contract: Part-time, permanent
Nestled just outside Daventry in a friendly village, our practice boasts a loyal and welcoming client base. Our team includes four dedicated vets, four skilled nurses, and two support staff who pride themselves on caring for our clients, their pets, and each other. We’re a close-knit group committed to delivering exceptional care in a supportive environment.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The role will involve:
*Liaising with the clients and clinical staff to provide a high level of customer care
*Meeting and greeting clients and pets
*Booking appointments and diary management
*Managing telephone and email enquiries
*Taking payments
*Managing cash
*Maintaining a clean and safe space for our clients and their pets
This is a part-time permanent role working 20 hours per week, Mondays and Tuesdays, from 8.30am to 7pm. There will be no out of hours or bank holidays. Very occasional Saturday mornings (8.30am-12pm) will be required, with time off in lieu the following week.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What we offer our team
*6.6 weeks' annual leave FTE
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
