Job Description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Cookeville, Tennessee

Compensation: $15.00 - $16.00 / hour

Flatt Veterinary Clinic is seeking a Full-Time Veterinary Receptionist / Customer Service Representative (CSR) to join our growing animal hospital team. We are a compassionate, client-focused veterinary practice dedicated to providing high-quality medical care and exceptional customer service to pets and their families.
If you have experience in a veterinary clinic, animal hospital, medical office, or healthcare setting and thrive in a fast-paced, team-oriented environment, we would love to connect with you.

The Veterinary Receptionist plays a critical role in maintaining smooth daily operations while delivering an outstanding client experience.

Key Responsibilities

Client Service & Front Desk Operations

• Greet clients and patients warmly and professionally
• Deliver exceptional customer service in a busy veterinary environment
• Answer multi-line phones and manage high call volumes
• Respond to client inquiries regarding services, procedures, and policies
• Provide clear communication between clients and veterinary staff

• Schedule, confirm, and manage appointments for exams, surgeries, and follow-ups
• Optimize appointment flow to support efficient clinic operations
• Minimize wait times while maintaining accuracy

• Oversee patient check-in and discharge processes
• Process payments, issue receipts, and manage invoices
• Maintain accurate financial documentation

• Accurately enter and update client and patient information in the electronic medical record (EMR) system
• Maintain organized, detailed, and compliant medical records
• Assist with administrative tasks including filing and data entry
• Prepare patient information for veterinarians and technicians

• Handle client questions and concerns with empathy and professionalism
• Resolve issues efficiently and escalate when appropriate
• Support clients during routine visits and emotionally sensitive situations

• Work closely with veterinarians, technicians, and support staff
• Support workflow and patient care coordination
• Contribute to a respectful, collaborative team culture

Skills, Knowledge & Expertise to be Successful

Preferred:

• 1–2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or in a medical/healthcare customer service role
• Experience in a veterinary clinic or animal hospital strongly preferred

Required Skills:

• Excellent communication and interpersonal skills
• Strong multitasking and organizational abilities
• High attention to detail and accuracy in recordkeeping
• Comfort with EMR software and scheduling systems
• Professional demeanor with compassion and emotional intelligence
• Ability to work in a fast-paced veterinary setting

What We Offer

At Flatt Veterinary Clinic, we believe our team is the foundation of exceptional veterinary care. As a full-time Veterinary Receptionist / Customer Service Representative, you’ll receive a comprehensive benefits package and meaningful opportunities for professional growth.

• • Hourly pay based on experience, skill level, and veterinary background
  • Performance-based growth and advancement opportunities
• • Medical, dental, and vision insurance
  • 401(k) retirement plan with employer match
  • Paid Time Off (PTO) and paid holidays
  • Company-paid life and disability insurance
  • Employee Assistance Program (EAP)
• • Continuing education support
  • Access to training resources and skill development programs
  • Opportunities to grow into senior CSR, lead receptionist, or hospital leadership roles
  • Cross-training opportunities to expand your veterinary knowledge
• • Generous employee discounts on veterinary services and products
  • The opportunity to work in a modern, well-equipped animal hospital
• • Collaborative work environment built on respect and communication
  • Leadership that values feedback and employee engagement
  • A practice that prioritizes both patient care and team well-being