Job Description

Hawkedon & Homefield Vets are looking for a friendly, organised, and compassionate Veterinary Receptionist to join our welcoming team on a part-time basis. As the first point of contact for our clients and their pets, you’ll play a vital role in ensuring every visit to our practice is a positive one.
Your day-to-day responsibilities will include:
*Greeting clients and their pets with warmth and professionalism*Managing phone calls, emails, and appointment bookings*Handling payments and maintaining accurate client records*Managing debt control processes in line with practice procedures*Handling pet insurance claims, including liaising with clients, insurers, and the clinical team*Supporting the clinical team with general administrative duties
Why join us?
We are a two-site group, with this role being based in Hawkedon, Bury St Edmunds. We pride ourselves on our fantastic team, who work together collaboratively to achieve an excellent standard of care.
More about you
Successful candidates will be approachable, courteous, have good organisational skills, an excellent telephone manner and problem-solving abilities. You will be able to work well as part of a team as well as independently, with the ability to work well under pressure. It is essential that you can handle sensitive conversations around payment and insurance with professionalism and discretion. Previous experience within the veterinary industry is ideal but not essential.
Your shift pattern
This is part time role, working 25 hours over a 5-day week.
In addition to a competitive salary you will benefit from: * 6.6 weeks annual leave * Additional annual leave for your birthday which will be added to your holiday allowance* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay * Cycle to work scheme * Initiatives focused on employee wellbeing * Non-accidental injury support * Learning and development opportunities via the IVC Evidensia Academy * Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers * Pension scheme * Discounted staff pet care