Job Description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What Do You Get OUT?

• OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We Offer Our Employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)
• Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more.
• Prayer Rooms

• Validation of pet claims compared to the cover with OUT
• Cost management in determining the pets medical history and related claims
• Liaise telephonically with clients, veterinarians, vet assistants, vet nurses etc.
• Capture claims

Responsibilities

• Validation of pet claims according to the various insurance policies in place;
• Capture of claims
• Liaising with clients and service providers
• Finalise all reports and administration
• Making decisions, handle all administration and telephonic queries arising around that
• Quantification by drafting a scope of work and finalizing the cost of the claim by looking into reports and previous medical history records.
• Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work;
• Handling and resolving complaints and queries from clients,
• Conduct all the above to the required performance and quality standards that are in place
• Operating in a corporate office environment. (Working from the office)

Attributes

The ideal candidate should demonstrate the following:

• A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
• A passion for consensus-based decision making
• The ability to deliver in a high-pressure, innovative environment
• Curiosity and comfort with numbers and large data sets
• A level of influence that creates buy-in and win-win outcomes with stakeholders
• Excellent negotiation skills
• The ability to engage at strategic, tactical and operational levels of the business
• Excellent verbal and written interpersonal skills
• Ownership of personal development

Skills and Competencies

• Strong administrative capability
• Good report writing skills
• Excellent interpersonal and communication skills (verbal and written)
• Veterinary nursing know how
• Computer literacy is essential with MS Excel and MS Word being core competencies
• Self-disciplined and self-motivated
• Should be able to work independently in an unstructured environment
• Judgment and problem-solving skills
• Negotiation skills
• Stress tolerance
• Tenacity and resilience
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Adaptability

Qualifications

Minimum Requirements

Essential

• Matric
• A tertiary veterinary nursing qualification is essential
• Computer literacy

Advantageous

• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial
• Registration at the veterinary council
• Regulatory Exam (RE) qualification would be beneficial
• Experience in a Pet insurance environment

Additional Information

An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.