Innovetive Petcare

Veterinary Customer Support Representative

Innovetive Petcare  •  $18 - $24/hr  •  Philadelphia, PA (Onsite)  •  1 hour ago
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Job Description

Veterinary Customer Support Representative

Department: Receptionists

Employment Type: Full Time

Location: Philadelphia, Pennsylvania

Compensation: $18.00 - $24.00 / hour

Do you have a passion for animals and a talent for delivering exceptional customer service? We're looking for a compassionate, organized Veterinary Client Service Representative to be the welcoming face of our hospital.

In this role, you'll help create an outstanding experience for every client and patient by providing friendly, efficient service while supporting our veterinarians and medical team. Whether you're greeting clients, coordinating appointments, or assisting with specialty referrals, you'll play an essential role in helping our hospital run smoothly.

Some of the responsibilities you will own in this role:

  • Serve as the first point of contact for clients in person, over the phone, and via email
  • Schedule appointments and coordinate specialty and referral cases
  • Welcome clients, manage patient check-in and check-out, and process payments accurately
  • Answer phones and obtain patient history and visit information
  • Communicate patient arrivals and treatment needs with veterinarians and technicians
  • Assist clients with prescription refills, prescription diets, and over-the-counter products as directed by a veterinarian
  • Maintain accurate medical records and enter information into our practice management software
  • Communicate professionally with clients, referring veterinarians, and our medical team
  • Maintain a calm, empathetic, and solutions-focused approach in a fast-paced environment
  • Support an exceptional client experience through teamwork, organization, and attention to detail

This description is not intended to be a complete list of responsibilities. Duties may be assigned or modified as business needs evolve.


Preferred Qualifications

  • Have previous customer service experience (veterinary, medical, healthcare, or hospitality preferred)
  • Have experience in a veterinary hospital or animal care setting (preferred)
  • Are compassionate, organized, detail-oriented, and an excellent communicator
  • Enjoy building relationships with clients while providing an exceptional client experience
  • Can multitask, stay calm under pressure, and thrive in a fast-paced environment
  • Are comfortable using computers and learning new software, including veterinary practice management systems such as ezyVet (preferred)
  • Have knowledge of veterinary terminology or referral/specialty hospital experience (preferred)
  • Love working with both people and animals and enjoy being part of a collaborative, team-oriented workplace

Benefits

  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development

Innovetive Petcare

About Innovetive Petcare

Our Vision

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a great support team dedicated to helping veterinary practices prosper and grow.

Innovetive Petcare runs a great business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better life, with more work-life balance, a strong supportive community, and ongoing training and career development.

Our Team

At Innovetive Petcare, it all begins with a great team. From the veterinarians, veterinary technicians, practice managers and administrative staff at our clinics, to the great support team in our home office, our team is passionate about animal health.

Happy employees, happy clients

When we become your partner, we invest in your people. We believe in the power of company culture and do whatever we can to ensure a fulfilling career with work-life balance. Along with a generous benefits package, we offer continuous development and education opportunities for your employees to learn, grow and develop.

Industry
Veterinary & Animal Care
Company Size
51-200 employees
Headquarters
Austin, Texas
Year Founded
2015
Website
innovetivepetcare.com
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