Job Description

Veterinary Client Service Representative - Part-Time Weekdays

Department: Receptionists

Employment Type: Part Time

Location: Chattanooga, Tennessee

• Monday: 7:00 AM-5:00 PM
• Tuesday-Thursday: 5:00 PM-10:00 PM

Some of the responsibilities you will own in this role:

• Greet clients and patients with professionalism, warmth, and compassion.
• Answer multi-line phones and respond to client inquiries.
• Schedule appointments and obtain accurate patient medical histories.
• Verify patient vaccination records, immunization status, and required testing.
• Communicate patient arrivals and treatment needs with veterinarians and veterinary technicians.
• Process invoices, collect payments, and explain charges when needed.
• Fill prescription medications, prescription diets, and over-the-counter products as directed by the veterinarian.
• Accurately maintain patient records and enter information into veterinary practice management software.
• Support daily front desk operations while delivering exceptional customer service.
• Perform additional duties as assigned to support hospital operations.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a veterinary clinic, animal hospital, or veterinary customer service role preferred.
• Strong communication, organizational, and multitasking skills.
• Ability to remain calm and compassionate in a fast-paced environment.
• Ability to lift 30-50 pounds.
• Availability to work evenings, weekends, and holidays as needed.

Why You’ll Love Working Here