Job Description

Veterinary Client Service Representative - No Weekends

Department: Receptionists

Employment Type: Full Time

Location: Chattanooga, Tennessee

Some of the responsibilities you will own in this role:

• Welcome clients and patients with professionalism, warmth, and compassion.
• Answer multi-line phones and respond to client inquiries.
• Schedule appointments and obtain accurate patient medical histories.
• Verify patient vaccination records, immunization status, and required testing.
• Communicate patient arrivals and treatment needs with veterinarians and veterinary technicians.
• Process invoices, collect payments, and explain charges when needed.
• Fill prescription medications, prescription diets, and over-the-counter products as directed by the veterinarian.
• Maintain accurate patient records and enter information into veterinary practice management software.
• Support daily front desk operations while ensuring exceptional client service.
• Assist with additional responsibilities as assigned. Duties may change as clinic needs evolve.

Preferred Qualifications

• High school diploma or equivalent.
• Previous veterinary clinic, animal hospital, or veterinary customer service experience preferred.
• Excellent communication, organizational, and multitasking skills.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• Ability to lift 30-50 pounds.
• Availability to work weekends, evenings, and holidays as needed.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development