Job Description

Veterinary Client Service Representative (CSR)

Department: Receptionists

Employment Type: Full Time

Location: Pearland, Texas

Compensation: $14.00 - $15.00 / hour

What You'll Do

• Greet clients and patients with warmth and professionalism.
• Answer multi-line phone systems and respond to inquiries promptly.
• Schedule appointments and coordinate hospital workflows.
• Check clients in and out while ensuring accurate medical records.
• Process payments and maintain financial transactions.
• Educate clients on hospital services, wellness programs, and preventive care recommendations.
• Communicate effectively with veterinarians, technicians, assistants, and other team members.
• Manage emails, appointment reminders, and client follow-up communications.
• Maintain a clean, organized, and welcoming reception area.
• Support the hospital team with administrative and operational tasks as needed.

What We're Looking For

• Previous customer service, receptionist, or veterinary experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, practice management software, and standard office equipment.
• Positive attitude and commitment to providing exceptional client service.
• Ability to remain calm and compassionate during emotional or stressful situations.
• High school diploma or equivalent required.

• Veterinary reception or animal care experience.
• Knowledge of veterinary terminology.
• Experience with veterinary practice management software.
• Cash handling and scheduling experience.

• Ability to sit, stand, walk, and use a computer for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a busy veterinary hospital environment with exposure to animals, cleaning products, and varying noise levels.

Why You'll Love Working Here

• Competitive compensation
• Medical, dental, and vision benefits
• Paid time off and holidays
• Employee pet care discounts
• Career growth, training, and advancement opportunities
• Supportive and collaborative team culture