Become a Veterinary Client Service Representative at Scout Veterinary Urgent Care
Scout Veterinary Urgent Care is looking for an experienced, compassionate Client Service Representative to join our team in Wheaton (1962 South Naperville Road, Wheaton, IL, 60189). If you're someone who stays calm under pressure, enjoys connecting with people, and believes kindness matters just as much as efficiency, we'd love to meet you.
As a Veterinary Client Service Representative (CSR) at Scout, you’ll be the first point of contact for pet families seeking urgent care. You’ll play a critical role in creating a welcoming, efficient, and empathetic experience—whether in person, over the phone, or online. Your work helps set the tone for the entire visit and ensures smooth coordination between clients and the clinical team.
We offer all the benefits you’ve come to expect – and then some.
Why Scout?
We care... a lot. Founded by 2 DVMs, we have an employee and team first philosophy. We are servant leaders who are always willing to put in the work to do what's right. We support our teams with structured onboarding, quarterly check-ins, and give the flexibility to all our clinicians to make the best decisions for patients and teams.
We’re building something meaningful—and we’re doing it together.
Whether you’re here to focus on your craft or help shape the future of our growing network—or both—you’ll find purpose, support, and possibility here.
We lean into innovation. In an age where AI is changing the landscape, we are embracing the future in ways that support the people needed to deliver care.
If you are wondering what it's like to work with a group that values your voice, your growth, and a patient-first approach, let's talk. We are building something truly unique and are excited to share our vision.
Scout Veterinary Urgent Care was created with a simple goal: to help make the unexpected moments of pet ownership easier. Our dedicated urgent care practices are here to support both the veterinary community and the pet community by providing accessible care when pets need it most, filling the widening gap between primary care and specialty care. Our modern and technology-driven practices are designed to make life easier for our team while providing same-day and next-day appointments to the city’s ever-growing population of dogs and cats. Cases range from routine last minute care to those requiring more extensive in-house diagnostics, treatments and nursing care.
Scout was built on the premise that the veterinary profession can and should be better. We can have better mental health, provide better care, be better partners, support our teams better and grow better together. Come join a better way at Scout!
