Job Description
Veterinary Client Service Representative
Department: Receptionists
Employment Type: Full Time
Location: Huntington, New York
Compensation: $18.00 - $20.00 / hour
At Gold Coast Center for Veterinary Care, we're committed to providing exceptional veterinary medicine alongside compassionate, personalized client care. Our team works collaboratively to create a welcoming environment where pets receive outstanding medical attention and clients feel supported every step of the way.
We're looking for a friendly, proficient, detail-oriented Veterinary Client Service Representative to join our Client Service team. Whether you're an experienced veterinary receptionist or someone with a passion for customer service and a willingness to learn, we'd love to meet you. Veterinary experience is preferred but not required.
If you're someone who enjoys staying organized, thrives in a fast-paced environment, can multitask with ease, and always brings a positive attitude to work, this may be the perfect opportunity for you.
As one of the first people our clients interact with, you'll play a vital role in creating an exceptional experience for every pet and their family.
Some of the responsibilities you will own in this role:
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming phone calls and schedule appointments efficiently
- Obtain and accurately document patient histories
- Process invoices and payments
- Verify vaccination status and required testing
- Communicate patient arrivals and treatment needs with doctors and technical staff
- Prepare prescriptions, diets, and over-the-counter products as directed by a veterinarian
- Maintain accurate medical records and client information
- Support the daily flow of the hospital to ensure an outstanding client experience
- Collaborate with teammates to provide exceptional customer service
This job description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.
Preferred Qualifications
- Veterinary reception experience preferred, but not required
- Excellent customer service and communication skills
- Friendly, professional, and compassionate demeanor
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a busy hospital environment
- Positive attitude and willingness to work as part of a team
- Comfortable learning new technology and hospital software
- High school diploma or equivalent
- Saturday availability required as part of a rotating schedule
- Ability to lift up to 30–50 pounds
Benefits
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Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
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Competitive Compensation – Earn $18–22/hour, based on experience.
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Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
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Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
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Generous Paid Time Off – Recharge with paid vacation and personal days.
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401(k) with Company Match – Invest in your future with our retirement savings plan.
This version feels more like a traditional CSR posting while still emphasizing the qualities Gold Coast is looking for without implying any supervisory responsibilities.
