Job Description

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Dallas, Texas

Compensation: $17.00 - $19.00 / hour

Join Our Compassionate Veterinary Team!

Are you passionate about helping pets and the people who love them? We’re seeking a friendly, dependable, and customer-focused Veterinary Client Service Representative (CSR) to join our growing team. As the first point of contact for our clients, you’ll play an essential role in creating a welcoming, organized, and positive experience for every pet and family that walks through our doors.

If you thrive in a fast-paced environment, enjoy building relationships, and have excellent communication skills, we’d love to hear from you!

Some of the responsibilities you will own in this role:

Provide friendly, quality customer care to patients and clients
Process invoices payments
Answer phones, schedule appointments, and obtain all necessary medical history
Determine the status of the patient’s immunizations and tests
Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
Accurately input data into computer software
This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Preferred Qualifications

Successful candidates will have:

Exceptional customer service and interpersonal skills
Strong verbal and written communication abilities
Excellent organizational skills and attention to detail
The ability to multitask and remain calm in a fast-paced veterinary environment
A compassionate, empathetic, and professional attitude
Basic computer proficiency and the ability to learn veterinary practice management software
Previous veterinary reception, veterinary customer service, medical reception, or customer service experience is preferred but not required

Schedule Requirements
As we expand our hospital hours, we’re looking for team members who are flexible and dependable.
Availability includes:

Evening shifts ending at 8:00 PM and/or 11:00 PM
At least one weekend shift each week
Additional weekday shifts based on hospital needs

Benefits

Paid time off
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Flexible schedules
401K with company match
Training and Career development

About Innovetive Petcare

Our Vision

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a great support team dedicated to helping veterinary practices prosper and grow.

Innovetive Petcare runs a great business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better life, with more work-life balance, a strong supportive community, and ongoing training and career development.

Our Team

At Innovetive Petcare, it all begins with a great team. From the veterinarians, veterinary technicians, practice managers and administrative staff at our clinics, to the great support team in our home office, our team is passionate about animal health.

Happy employees, happy clients

When we become your partner, we invest in your people. We believe in the power of company culture and do whatever we can to ensure a fulfilling career with work-life balance. Along with a generous benefits package, we offer continuous development and education opportunities for your employees to learn, grow and develop.

Industry

Veterinary & Animal Care

Company Size

51-200 employees

Headquarters

Austin, Texas

Year Founded

2015

Website

innovetivepetcare.com

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