Job Description

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Part Time

Location: Melrose, Massachusetts

Compensation: $20.00 - $24.00 / hour

Melrose Animal Clinic


At Melrose Animal Clinic, we are committed to providing exceptional veterinary care and compassionate service to pets and the people who love them. Our team is passionate about creating a welcoming, supportive environment for every client and patient who walks through our doors. If you thrive in a fast-paced setting, love animals, and enjoy delivering outstanding customer service, we’d love to meet you!

Melrose Animal Clinic is seeking a friendly, organized, and customer-focused Veterinary Receptionist / Client Care Representative to join our growing team. In this essential front-desk role, you will serve as the first point of contact for clients and their pets—ensuring a positive, efficient, and compassionate experience from check-in to check-out.

The ideal candidate is detail-oriented, thrives in a busy veterinary environment, and has a passion for both client service and animal care.

Some of the responsibilities you will own in this role:

• Greet clients and patients warmly while providing exceptional customer service
• Answer high-volume phone calls and direct inquiries appropriately
• Differentiate routine appointments from urgent/emergency cases and escalate as needed
• Schedule appointments efficiently and accurately
• Obtain and document patient medical history and client information
• Verify patient immunization and testing status
• Enter client, patient, and financial data into veterinary software systems
• Generate invoices and explain charges/treatment plans clearly to clients
• Process payments and maintain accurate financial records
• Communicate patient arrival and treatment needs to veterinarians and technical staff
• Manage retrieval, filing, and storage of medical records
• Maintain an organized and professional front desk/reception area
• Support additional administrative and client service tasks as assigned

This is not a complete list of duties. Responsibilities may change based on clinic needs and operational requirements.

Preferred Qualifications

• Previous experience in veterinary reception, animal hospital front desk, or medical reception preferred
• Passion for animal health and client care
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Comfortable working in a fast-paced veterinary environment
• Proficient with computers and veterinary practice management software
• Positive, dependable, and team-oriented attitude
• Ability to remain calm and professional in stressful or emergency situations

Benefits

• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

If you’re passionate about pets, enjoy helping people, and want to build a rewarding career in veterinary medicine, apply today to join the team at Melrose Animal Clinic!