Innovetive Petcare

Veterinary Client Service Representative

Innovetive Petcare  •  $19 - $20/hr  •  Bentonville, AR (Onsite)  •  1 day ago
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Job Description

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Bentonville, Arkansas

Compensation: $19.00 - $20.00 / hour


Join a Veterinary Hospital with Purpose 🐾
Are you a warm, confident communicator who loves both people and pets? Do you believe customer service should feel personal, compassionate, and genuine?
We are seeking a Client Care Representative / Veterinary Receptionist to be the welcoming voice and face of our hospital. This role is essential to creating comfort and trust for clients during both joyful visits and difficult moments.We aim to break the mold of stuffy and impersonal veterinary care.
We dream big, love everyone, have fun at work, and excel together We are not just a veterinary hospital — we are a vision. We love animals of all species and breeds and humans of all backgrounds, cultures, and beliefs.

Our focus is to exceed expectations and sweep clients off their feet with thoughtful service and tailored veterinary care. We strive to be a place of comfort for pets and their families — in sickness and in health.

Some of the responsibilities you will own in this role:

  • Provide friendly, quality customer care to patients and clients
  • Answer phones and schedule appointments
  • Obtain and document medical history
  • Verify immunizations and testing status
  • Communicate patient arrival and treatment needs with medical staff
  • Process invoices and collect payments
  • Fill prescription diets, flea/tick prevention and OTC products as directed by a veterinarian
  • Enter accurate patient data into veterinary software
  • Help maintain hospital flow and organization

Preferred Qualifications

Personality matters here.

You will thrive if you are:

  • Compassionate and people-focused
  • Calm under pressure
  • Organized and detail-oriented
  • A team player with a positive attitude
  • Comfortable communicating and educating clients
  • Passionate about veterinary medicine

Experience:

  • Veterinary or medical reception preferred
  • Customer service required
  • Veterinary software a plus
  • Basic knowledge of vaccines/preventative care helpful

Benefits

  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development
Innovetive Petcare

About Innovetive Petcare

Our Vision

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a great support team dedicated to helping veterinary practices prosper and grow.

Innovetive Petcare runs a great business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better life, with more work-life balance, a strong supportive community, and ongoing training and career development.

Our Team

At Innovetive Petcare, it all begins with a great team. From the veterinarians, veterinary technicians, practice managers and administrative staff at our clinics, to the great support team in our home office, our team is passionate about animal health.

Happy employees, happy clients

When we become your partner, we invest in your people. We believe in the power of company culture and do whatever we can to ensure a fulfilling career with work-life balance. Along with a generous benefits package, we offer continuous development and education opportunities for your employees to learn, grow and develop.

Industry
Veterinary & Animal Care
Company Size
51-200 employees
Headquarters
Austin, Texas
Year Founded
2015
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