Job Description

VCA Noah's Place Animal Medical Center

2050 62nd Ave N, St. Petersburg, FL 33702

Love animals? Love people? We want you on our team.

VCA Noah's Place Animal Medical Center is hiring a Client Service Representative to be the welcoming face of our AAHA-accredited hospital in St. Petersburg, FL. If you're outgoing, organized, and energized by helping pets and their people, this is the role for you.

We've been a trusted name in Pinellas County since 1997, known for quality veterinary care and a team that genuinely cares about our patients, our clients, and each other.

Take a quick look at our hospital here: https://vimeo.com/558267157/5dc32284c0

Why Join the VCA Family

We are passionate about supporting our teams and are committed to your continuing education and personal career development.

At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity, and we strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

Here's what's in it for you:

• Access to the people and resources of a large veterinary community

• Growth and advancement opportunities

• Medical, dental, and vision insurance

• Employer-paid short-term disability and life insurance

• Paid vacation, sick time, and holidays

• Paid parental leave

• 401(k) with matching

• Generous hospital and product discounts

• Free mental health and self-care resources

• Tuition support and scholarships for veterinary technology and other programs

• Opportunities to give back through strong shelter partnerships and VCA Charities

What You'll Do

As the face of VCA Noah's Place, you'll set the tone for the hospital and build the trust and confidence clients place in our care. You're the pivot around which the hospital operates, responsible for:

• Greeting visitors, answering phones, and guiding clients and their pets to exam rooms

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and outreach to prospective clients

• Presenting and explaining fees, and processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions about products and services, and educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea and tick control, etc.)

• Managing medical records, charts, reports, and correspondence

• Maintaining a clean, neat hospital inside and out, including handling pet "accidents"

In this role, you'll help create and maintain a positive, low-stress atmosphere for our clients and patients. Your mission: win the confidence of every pet parent by delivering an outstanding client experience, so we can provide exceptional care to every patient.

Interested in this opportunity? Apply! We look forward to hearing from you.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.