Job Description

The Virginia Veterinary Center in Short Pump, VA is hiring a full- time Hospital Coordinator to join our outstanding team!

Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working in a fast-paced environment?
Virginia Veterinary Centers is a multi-specialty referral practice and emergency hospital caring for animals in the greater Richmond area.
This position is on our day shift!

Job Responsibilities:

• Checks in all specialty drop off appointments, acting as a liaison between the client and specialist and ensuring all client experiences are fluid.
• Available to ER and Specialty throughout the hospital to coordinate patients’ care.
• Coordinates all In House Consults.
• Handles complicated or time-consuming financial conversations with clients, relieving the specialist or his/her team so they can move onto the next patient or procedure.
• Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.
• Ensures that clients receive regular financial updates complete with current/updated treatment plans and estimates.
• Assists DVMs and Specialists with disruptive clients or upset clients, preventing escalation.
• Audits all current/open invoices for hospitalized patients and outpatients. Audits closed invoices as a KPI, producing management reports monthly.
• Assist with discharging of ER patients.
• Reviews estimates with ER clients to improve treatment plan compliance and efficiency in the Emergency Room.
• Maintains an accurate and up-to-date fee structure book and training materials.
• Trains new hires with VVC Fee Structure and Invoicing.
• Participates in department level meetings.
• Performs all other duties as assigned.

Qualifications:

• Available to work between the hours of 6:30am-12am
• 3-5 years Client Service Work History
• Experience Auditing Medical Records
• 2-5 years Demonstrated history of handling escalated client concerns
• 2-5 years Leadership/Trainer Work History

Schedule Details:

• Day shift, with flexibility in scheduling a plus! Available between 6:30am - 12am.

Compensation:

• $18 - 22/hr

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.