Job Description
Veterinary Client Coordinator - Part-Time
Department: Veterinary Technicians
Employment Type: Part Time
Location: Chattanooga, Tennessee
Compensation: $17.00 - $20.00 / hour
Join Our Team as a Veterinary Client Coordinator
Are you passionate about helping people during some of the most difficult moments they experience with their pets? We’re looking for a compassionate, emotionally intelligent Veterinary Client Coordinator to serve as the bridge between our medical team and pet families in our fast-paced 24/7 emergency and specialty veterinary hospital
In this unique client-facing role, you’ll provide guidance through treatment plans, explain medical estimates, assist with payment options, and support families during end-of-life decisions with empathy, professionalism, and kindness.
If you thrive in veterinary medicine, excel at communication, and want to make a meaningful difference every day, we’d love to meet you.
Some of the responsibilities you will own in this role:
Client Care & Financial Coordination
- Review and explain medical and surgical treatment estimates in a clear, compassionate manner.
- Help clients understand the veterinarian’s recommendations for diagnostics, treatments, and hospitalization.
- Discuss payment options and assist with financing applications such as CareCredit and Scratchpay.
- Collect deposits and process payments accurately and confidentially.
- Serve as the primary non-medical point of contact for families with hospitalized pets, providing updates on treatment plans, costs, and estimate revisions under veterinary direction.
Compassionate End-of-Life Support
- Guide families through the euthanasia process with empathy and professionalism.
- Explain what to expect during humane euthanasia and answer questions with sensitivity.
- Review cremation services, memorial keepsakes, paw prints, and aftercare options.
- Provide resources for families making quality-of-life decisions for aging or terminally ill pets.
- Prepare and maintain comfort rooms to provide a peaceful, respectful environment for families saying goodbye.
Hospital Collaboration
- Partner closely with emergency veterinarians, specialists, veterinary technicians, and client service teams to ensure seamless communication.
- Help resolve client concerns, financial challenges, and emotionally charged situations with patience and compassion.
- Maintain accurate documentation of treatment estimates, financial agreements, consent forms, and euthanasia authorizations within the practice management system.
Qualifications
Required
- 2–3 years of experience in a veterinary hospital, human healthcare setting, hospice, social work, counseling, or another client-focused medical environment.
- Excellent communication and customer service skills.
- Comfortable discussing medical estimates and handling large financial transactions.
- Strong emotional intelligence and the ability to remain calm during high-stress situations.
- Exceptional organizational skills and attention to detail.
- Ability to maintain professionalism while supporting grieving families.
Preferred
- Experience in an emergency or specialty veterinary hospital.
- Familiarity with veterinary software such as Instinct, Weave, Oliver, or other veterinary practice management systems.
- Training or certification in veterinary grief counseling, social work, hospice, or pet loss support.
What you’ll love
Every day offers the opportunity to make a meaningful impact on both pets and the people who love them. As a Veterinary Client Coordinator, you’ll play an essential role in delivering exceptional client care while supporting our medical team during life’s most emotional moments.
