Job Description

Locations: Calgary, Canada

Categories: Client Care

Req ID: 15359

Who we are

Willow Park Animal Clinic is Hiring a Veterinary Client Care Specialist!

Position Details

Role: Veterinary Client Care Specialist

Status: Full-time

Compensation: Competitive and based on experience and skills

Schedule: Tuesday, Wednesday, and Friday from 8:00 am–5:30 pm; Thursday from 8:00 am–6:00 pm; rotating Saturdays after training from 9:00 am–2:00 pm

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation based on experience and skills, tuition support, employee referral bonuses, and quarterly team rewards

Wellness & Peace of Mind: Extended health, dental, and vision coverage; life and disability insurance; paid sick time and Paid Time Off; and valuable employee pet-care discounts

Professional Growth & Recognition: Continuing education allowance, uniform allowance, ongoing training, and learning opportunities

Lifestyle Perks You’ll Appreciate: Ten paid holidays, an Employee Assistance Program, a consistent schedule, and a workplace that takes work-life balance seriously

Are you compassionate, organized, and passionate about creating exceptional experiences for pets and the people who love them? Willow Park Animal Clinic would love to meet you!

Willow Park Animal Clinic is looking for a Veterinary Client Care Specialist to join our fantastic team. As an established and well-managed practice, we’re proud to provide a supportive workplace where team members are valued, respected, and given the tools they need to succeed.

We know maintaining a healthy work-life balance can be challenging in veterinary medicine, but we believe it shouldn’t be impossible. That’s why we take personal well-being seriously and offer a consistent schedule designed to help create a sustainable, rewarding career.

Why You’ll Love It Here

• A consistent full-time schedule that supports work-life balance
• An established, well-managed veterinary practice
• A supportive workplace where team members are valued and respected
• Ongoing training and learning opportunities
• Continuing education support
• Quarterly Team Rewards Bonus Program
• Ten paid holidays
• Employee pet-care discounts and pet food savings
• A collaborative team focused on exceptional patient and client experiences

What You’ll Do

• Greet clients and patients in a friendly, professional, and compassionate manner
• Answer and direct incoming phone calls, emails, and text communications
• Schedule, confirm, and manage appointments efficiently
• Check patients in and out for appointments and surgical procedures
• Maintain accurate client and patient records within the practice management system
• Process payments and discuss invoices, treatment estimates, and payment options with clients
• Communicate appointment reminders, follow-up instructions, and hospital updates
• Coordinate communication between veterinarians, technicians, and pet owners
• Assist clients with prescription refill requests and food orders
• Manage incoming and outgoing mail, deliveries, and client correspondence
• Keep reception and waiting areas clean, organized, and welcoming
• Monitor appointment flow and assist with schedule management throughout the day
• Support the veterinary team with administrative and clerical responsibilities
• Follow hospital policies and procedures related to confidentiality, safety, and customer service

What You’ll Bring

• Exceptional customer service and communication skills
• Compassion for pets and the people who love them
• Ability to remain calm, professional, and helpful in a fast-paced environment
• Strong organizational and multitasking abilities
• Excellent attention to detail and accuracy
• A collaborative, team-oriented mindset
• Confidence using computers and practice management software
• Ability to communicate professionally across phone, email, text, and in-person interactions
• Dependability and a commitment to creating a positive client experience
• A genuine interest in supporting the veterinary team and helping the hospital run smoothly

The Extras You’ll Actually Feel

• A predictable schedule designed with work-life balance in mind
• Ten paid holidays
• Paid sick time and Paid Time Off
• Ongoing training and opportunities to keep learning
• Continuing education support
• Quarterly team rewards
• Free or discounted laboratory services for your pets
• Discounts on veterinary services, products, and pet food
• Access to an Employee Assistance Program
• A workplace where your well-being matters alongside the care we provide our patients and clients

Benefits You Can’t Beat

Financial Benefits

• Competitive compensation based on experience and skills
• Tuition Support Program
• Employee Referral Bonus Program

Wellness Benefits

• Extended health and dental coverage, including vision care
• Life and disability insurance
• Paid sick time and Paid Time Off
• Free or discounted laboratory services for employee pets
• Employee discounts on veterinary services and products
• Pet food discount programs

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Uniform allowance
• Ongoing training and learning opportunities

Lifestyle Benefits

• Ten paid holidays
• Employee Assistance Program (EAP)
• Consistent scheduling designed to support a healthy work-life balance

Join Our Team!

As a Veterinary Client Care Specialist at Willow Park Animal Clinic, you’ll be one of the first people our clients turn to and an important part of creating a positive experience from the moment they contact us. Your organization, communication, compassion, and attention to detail will help pets receive the care they need while making their people feel supported every step of the way.

If you’re passionate about helping pets, providing exceptional client service, and building a rewarding career with a supportive veterinary team, we’d love to hear from you. Apply today—we look forward to meeting you!

Diversity, equity, inclusion, and belonging are core values at Willow Park Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.