Job Description

Client Care Coordinator | $18–$27/hr

Location: Nashville, TN

Schedule: Full-Time | Monday–Friday, 5–8 hour shifts

Compensation: $18–$27/hr, depending on experience

Nashville Veterinary Specialists & Animal Emergency (NVS) is looking for a Client Care Coordinator to join our growing team in Nashville, TN. This role is ideal for a strong communicator who enjoys helping clients, supporting veterinary teams, and working in a fast-paced specialty and emergency hospital environment.

Compensation

$18–$27/hr, depending on experience

Benefits

Full-Time Benefits

• Paid Time Off
• Medical, Dental, and Vision insurance plans
• Short- and Long-Term Disability insurance
• Life insurance
• 401(k) retirement plan with employer matching
• Discounted employee pet products and services
• CE allowance
• Scholarship and Sponsorship Program through Penn Foster
• Licensure renewal reimbursement
• Out-of-state licensure transfer reimbursement
• Uniform allowance
• Cell phone discount
• YMCA corporate memberships
• Team-building and volunteer events
• Career development opportunities
• Newly renovated and expanded hospital setting
• Additional benefits available

Schedule

• Monday–Friday
• 5–8 hour shifts

Responsibilities

• Coordinate client communication, including scheduling appointments, work-ins, and follow-up calls.
• Greet clients and help create a welcoming, organized experience from check-in through discharge.
• Respond to client phone calls, messages, and questions in a timely and professional manner.
• Coordinate prescription refill requests with veterinary teams and communicate with pharmacies as needed.
• Provide clients with daily updates regarding hospitalized patients and facilitate communication with the medical team.
• Assist with client visits and provide support throughout the patient’s stay.
• Conduct post-discharge follow-up calls to check on patient progress and client satisfaction.
• Collaborate with Client Service Representatives, Client Care Coordinators, doctors, and veterinary teams to support an efficient client experience and appropriately direct medical questions.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a veterinary, medical, or customer service setting preferred.
• Strong written and verbal communication skills with a professional and compassionate approach.
• Ability to remain organized, calm, and attentive to client needs in a fast-paced environment.
• Comfortable working collaboratively with clients, doctors, veterinary technicians, and other hospital team members.
• Familiarity with veterinary medical terminology and ezyVet or similar veterinary practice management software is a plus.
• Fluent English speaking and reading skills required

Surrounding Areas

Nashville Veterinary Specialists is located in Nashville, TN and serves surrounding communities including Franklin, Brentwood, Murfreesboro, Hendersonville, Gallatin, Mount Juliet, Smyrna, and surrounding Middle Tennessee communities.

Employee Referral Bonus

Employee referral bonus opportunities may be available. Please contact the hospital for current program details.

Considering Relocating?

A $2,500 relocation bonus is available to experienced candidates. If you are considering relocating to Nashville, TN for this opportunity, we encourage you to explore the area and learn more about joining our specialty team.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.