Job Description

Job Title: Client Care Assistant

Location: Village Vet, Winchmore Hill

JobType: Full-time, Permanent

Hours: 42 Hours per week. Flexible shift patterns that vary between 08:00am and 8:00pm including weekend working 1: 4 weekends

An opportunity has arisen to join our fantastic team with our Winchmore Hill team as a Client Care Assistant.

Working at a busy veterinary practice, you will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.

This role is fast-paced, high-pressured but fun, with no two working days the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.

Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.

Your role and responsibilities

• Liaising with clients and the clinical team to ensure effective customer service

• Meeting and greeting clients with an effortless smile

• Booking appointments and diary management

• Managing telephone and email enquiries

• Taking payment for services and products

• Promoting our fantastic Pet Healthcare Plan

• Completing various administrative duties for the clinical team and the business

• Managing cash, stock and client accounts

• Opening up and closing the primary care services.

• Various administrative duties such as:
  -Pet travel scheme paperwork / AHCs
  -Post op calls and Pre-op texts
  -Maintaining consult rooms
  -Uploading /printing lab results
  -Scanning paperwork
  -Meds collections texts
  -Inputting stock take (every 3 months)
  -Some restraining to help vets when limited staff

• You may be required to cover shifts at our other pratices in Hertfordshire

Key Skills and Experience

• Experience in a Reception or Customer Service role essential

• Experience of Veterinary industry preferable

• IT skills – confident in the use of Word, Excel and Outlook as a minimum

• Excellent telephone and face-to-face communication skills

• The ability to stay focused under pressure and to multitask

• Flexibility to work on a rota basis

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal hospital based in St Albans. and we offer out of hours care to the local areas of Hertfordshire, and North London.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.

#LI-OH1 #LI-Onsite

Salary Value: £29,243.76 per annum;