Job Description

Job Title Client Care Advisor

Salary £26,701 per annum (FTE)

Location 608 Vets, Solihull

Job Type Fixed-term contract until July 2027

Hours: 29.25 hours per week on average

Shifts: Mon & Tues 8am - 7pm and Thurs 8am - 5pm, plus 1:4 Saturdays 8am - 1pm

608 Vets are looking for an enthusiastic and compassionate receptionist to join our friendly and forward-thinking team to provide maternity cover.

Your role and responsibilities

The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care.
You will be vital in maintaining the high standards expected throughout our exceptional team.
You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.

The role is varied and will include (but is not limited to) the following:

• Greeting clients, and their pets, with a friendly and helpful manner
• Diary management
• Maintaining accurate client records in line with data protection regulations
• Day to day administrative duties including filing, debt management and processing insurance claims
• Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
• Maintaining the organisation and hygiene standards of the reception areas
• Processing payments in various forms
• Processing repeat medication requests.

What We Offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Recruitment referral reward scheme
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme

About us

Established for over 90 years, 608 Vet Practice offers primary care services for small animals throughout Solihull, Acocks Green and Bentley Health. All of our practices offer a full range of 24/7 veterinary care from our highly experienced team who strive to provide excellent quality veterinary care.

If you have any questions about this role, please reach out to Lee on lee.hancock@608vets.com

608 Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about 608 Vets, Linnaeus or the role, please contact our Talent Acquisition team at  careers@linnaeusgroup.co.uk.

#LI-OH1 #LI-Onsite

Salary Value: £23,795.20 per annum;