Pets at Home

Veterinary Care Assistant

Pets at Home  •  Onsite  •  1 day ago
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Job Description

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Tilehurst Vets for Pets practice.

Our practice is bright, spacious, air-conditioned, and purpose-built to industry-leading standards, with state-of-the-art equipment including digital X-ray and in-house laboratory facilities.

In this role, you will support colleagues with a range of non-clinical duties, helping to ensure the smooth day-to-day running of the practice while delivering the highest standard of patient care. This is an excellent opportunity for someone looking to progress into a student nurse role in the future.

This is a part-time position, working 28 hours per week (shifts to be discussed at interview stage), with a salary in line with the national minimum wage.

If you share our passion for delivering outstanding pet healthcare and exceptional customer service, we would love to hear from you.

About You

  • You are the friendly and welcoming face for clients and their pets when they arrive at the practice.
  • You are able to confidently guide clients by keeping up to date with practice services and any additional offerings.
  • You remain calm, attentive, and focused on meeting clients’ needs.
  • You bring enthusiasm and drive to your role, with a genuine passion for both customer service and animal care.
  • You can handle a variety of situations, from supporting clients through difficult news to celebrating happy milestones such as a new puppy’s first visit.
  • Your positive and engaging personality helps create a warm, welcoming atmosphere alongside your colleagues.

In short, you enjoy a busy environment, take pride in helping people and their pets, and always strive to make a difference.

Benefits
In return, we offer a range of benefits including:

  • 20% discount at the Vet Group, Pets at Home, and the Groom Room
  • Access to discounts and cashback schemes
  • In-house career development opportunities
  • Pension scheme
  • Holiday allowance

Location RG30 1PR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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