Job Description

Veterinary Assistant / Receptionist

Island City Animal Hospital | Brockville, Ontario Full-Time or Part-Time Opportunity

Join Our Team

Located in the beautiful Thousand Islands region, Island City Animal Hospital is seeking a compassionate, enthusiastic, and client-focused Veterinary Assistant / Receptionist to join our growing team.

We are a busy small animal practice caring for cats and dogs, with a strong focus on exceptional patient care, outstanding client service, and a positive team culture. Whether you're an experienced Veterinary Assistant or someone with strong customer service skills and a passion for animals, we'd love to meet you.

About Us

Island City Animal Hospital is a progressive 2-3 doctor companion animal hospital in Brockville, Ontario. We pride ourselves on creating meaningful relationships with our clients while helping their pets live long, healthy lives.

Our team works collaboratively, supports one another, and believes that learning never stops. We strive to create an environment where everyone feels valued, respected, and empowered to grow.

About You

You are:

• Passionate about animal health and client care
• Friendly, professional, and compassionate
• Comfortable multitasking in a fast-paced environment
• An excellent communicator with strong interpersonal skills
• Organized, detail-oriented, and dependable
• A team player who enjoys supporting colleagues and patients alike
• Eager to learn and contribute to a positive workplace culture

Key Responsibilities

• Welcoming clients and patients with warmth and professionalism
• Answering phones, scheduling appointments, and managing client communications
• Maintaining accurate medical records and processing payments
• Assisting veterinarians and veterinary technicians with patient care and treatments
• Preparing exam rooms and ensuring hospital cleanliness and organization
• Supporting the medical team with daily hospital operations
• Providing exceptional service and education to pet owners

What You Can Expect

• A supportive, family-like team environment
• Mentorship and opportunities for professional growth
• Open communication and collaborative leadership
• A workplace where questions are encouraged and learning is celebrated
• Meaningful work making a difference in the lives of pets and their families
• A healthy balance of professionalism, teamwork, and fun

Benefits

Eligible team members enjoy:

• Competitive compensation
• Continuing Education (CE) allowance
• Uniform allowance
• Employee pet discounts
• Paid vacation, holidays, and sick time
• Flexible scheduling
• Extended health benefits, including a wellness benefit
• RRSP matching program

Why Brockville?

Nestled along the St. Lawrence River in the heart of the Thousand Islands, Brockville offers an exceptional quality of life. Enjoy beautiful waterfront parks, boating, hiking, cycling, camping, and a vibrant local community, all while benefiting from affordable living and convenient access to Ottawa, Kingston, and Montreal.

Apply Today

If you're looking for a rewarding career where your contributions are valued and your growth is supported, we'd love to hear from you.

Join Island City Animal Hospital and help us make a difference in the lives of pets and the people who love them.

For more information about our hospital, please email Devyn Keane at devyn.keane@nva.com or visit https://www.islandcityanimalhospital.com.

Hiring Manager Keane, Devyn

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