Job Description

POSITION SUMMARY:

The Veterinary Assistant supports and assists the Veterinarians and Veterinary Technicians, ensuring the

safety of pets and clients, and the continuity of quality veterinary care. They work to keep pets safe and

comfortable during their visit.

WHAT YOU’LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service,

and Fun

• Clean, disinfect, and prepare exam rooms, medical equipment, and surgery between each

appointment

• Obtain initial patient information, medical histories, vaccination records, and the reason for the

pet’s visit. Document patient information, and update records

• Calm, soothe, comfort, and restrain pets before, during, and after procedures
• Take note on examination results and updates records as directed by veterinarians
• Provide the owners education, resources and information on how best to care for pets in general, at

the Veterinarian’s direction, for specific conditions, and after various procedures

• Monitor and track pet’s physical status and vital signs following surgery
• Monitor, record, and report the physical condition and vital signs of the hospitalized and boarded

pets

• Clean and disinfect cages, pens, runs, and boarding areas
• Feed, water, bathe, and exercise pets during their visit
• Respond to general questions from clients
• Perform and set up procedures that do not require Veterinarian or Veterinary Technician

assistance

• Examine pets, performing basic health checks, looking for signs of disease, illness, or injury, and

treat them under the direction of the Veterinarian

• May administer medication, perform routine laboratory tests, fill prescriptions, and educate client

on use and side effects of medication under the direction of a Veterinarian or Veterinary Technician

• Provide professional, efficient, quality care and exceptional service to clients while maintaining

maximum productivity

• Support a practice environment that promotes collaboration and teamwork and ensures the

delivery of quality, compassionate, effective, and efficient health care to pets

• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties as requested

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education

• High School Diploma or GED required

Professional Licenses/Certifications:

• Certificate of completion from a NAVTA-approved Veterinary Assistant program preferred

Experience

• One year of experience in a pet care setting preferred

Skills, Ability and Knowledge:

• Broad knowledge of animal science
• Basic knowledge of pharmacology
• Proficiency with a variety of computer programs including Microsoft Outlook, Word and

industry internet sites

• Basic written, verbal, and active listening communication skills with a customer-oriented

approach

• Basic mathematical skills to ensure the administration of accurate drug and fluid doses
• Basic analytical, critical thinking, judgement, and problem-solving skills
• Compassion and empathy for both pets and pet owners
• Interact with a variety of clients and employees in a professional, caring, compassionate, and

tactful manner

• Strong attention to detail and high level of accuracy
• Strong organizational and time management skills, including managing multiple priorities
• Handle and maintain sensitive and confidential information with discretion
• Maintain a calm demeanor in a work environment that fluctuates from orderly to fast paced

and stressful

WORKING CONDITIONS/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear. The

team member must frequently use a computer for long periods of time. Specific vision abilities are

required to do this job including close vision. This position requires walking, standing, and sitting for

long periods of time. May be exposed to low to moderate noise levels as well as

disinfectant/sanitation chemicals, pet dander, and excretions. May experience aggressive,

frightened, abused or injured pets that bite and scratch. This position requires exerting up to 30

pounds of force occasionally, and/or 20 pounds frequently, and/or 10 pounds constantly in order to

lift, carry, pull or move objects. Ability to work flexible hours including evenings and weekends.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities