Job Description

Posting number: 26-01471

Department: Public Protection

Division: Animal Control

Job classification: Veterinarian Assistant

Posting type: Open

Categories: Animal Control, Animal Services

Summary

The County of Volusia is seeking a Veterinarian Assistant-Clinic Receptionist for the Animal Services Division. This position is located in Daytona Beach, Florida. The clinic receptionist provides exceptional customer service and administrative support at the clinic front desk while assisting in daily veterinary operations as needed. This position is responsible for greeting clients, managing appointments, processing payments, and maintaining accurate medical records. In addition to front desk responsibilities, the role supports the clinic team by assisting with surgical preparation, patient recovery monitoring, cleaning, and general animal care. The clinic receptionist plays a key role in ensuring smooth clinic operations, a positive client experience, and the humane, safe handling of animals in the clinic’s care.

Examples of duties

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

• Greets clients and assist with animal check-in and discharge.
• Collect and enter client and animal information into clinic databases.
• Answer phones, return messages, and schedule appointments in software system.
• Provide program information and basic instructions to clients.
• Prepare daily medical paperwork and essential forms.
• Confirm appointments and organize next-day surgery packets.
• Process payments, issue certificates, and explain aftercare.
• Reconcile daily payments and prepare deposits.
• Maintain organized records and ensure data accuracy.
• Assist in the clinic as needed, including supervising animals recovering from surgery.
• Assist with surgical preparation, cleaning, and instrument sanitation as needed.
• Support patient care by cleaning kennels, restocking, folding laundry, and general clinic maintenance as needed.
• Provide hands-on assistance with basic animal care and post-operative monitoring.
• May be assigned to other county locations based upon operational needs.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County and Local ordinances.
• Responds to emergency situations.
• Performs other duties as assigned.

Qualifications

Graduation from high school or possession of G.E.D. AND two (2) years' experience working in a veterinarian office assisting with animal spay/neuter surgery; OR certification as a veterinary technician.

A comparable amount of education, training, or professional animal setting experience may be substituted for the minimum qualifications.

Must possess a valid driver's license at time of appointment.

Must possess a valid Florida driver's license within 30 days of appointment and maintain thereafter.

Having met the minimum, the preferred candidate will have at least two (2) years of experience working in a high-quality, high-volume spay/neuter (HQHVSN) clinic environment.

Supplemental information

• Knowledge of proper care and handling of domestic species under stressful situations.
• Knowledge of veterinarian medical terms and medications.
• Ability to work efficiently in a high-quality, high-volume spay and neuter environment both in a stationary and mobile clinic environment.
• Ability to properly handle dogs and cats.
• Ability to correctly administer medication as directed.
• Ability to keep accurate records and utilize a computer.
• Ability to communicate effectively with the public.
• Ability to express ideas clearly and concisely, orally and in writing to groups and individuals.
• Ability to respond to emergency situations.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to work under stressful conditions.
• Ability to interact effectively with others.
• Must be able to relocate to other county locations based upon operational needs.

ADA REQUIREMENTS:

Mental Demands: Practical application of fractions, percentages, ratio and proportion. Read and understand safety rules, methods and procedures.

Physical Demands: Work lifting and/or carrying objects weighing 50 pounds. Visual acuity (peripheral vision and depth perception) necessary to operate a motorized vehicle. Hearing, speaking, stooping, kneeling, and reaching, finger dexterity.

Environmental Demands: Mainly inside work.

Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce. Veterans' preference in accordance with federal, state, local laws.