Job Description

Posting number: 01609

Department: Veterans Services

Job classification: Veterans Service Technician

Posting type: Open

Categories: Veteran Services

Summary

Brunswick County is seeking a customer-service-oriented and detail-focused individual to serve as a Veterans Service Technician within the Veterans Services Office. This position serves as the first point of contact for veterans, their dependents, and survivors, providing technical and administrative support to ensure responsive and efficient service delivery. The employee works closely with the Veterans Services Office Supervisor and Veterans Service Officers to support daily operations and assist individuals in navigating available veterans’ benefits and services. Responsibilities include assisting veterans and survivors with gathering information, completing forms, and obtaining necessary documentation; scheduling appointments and coordinating communications; maintaining accurate records and documentation; tracking claims, applications, referrals, and follow-up activities; and assisting with data entry, reports, correspondence, and records management. The successful candidate will demonstrate strong organizational and communication skills, attention to detail, professionalism, and a commitment to providing quality customer service to the county’s veteran community. This position reports to the Veterans Services Program Supervisor.

Qualifications

An associate degree in office administration, public relations, or a related field, along with one to two years of administrative or clerical experience, preferably in a role involving public interaction; or an equivalent combination of education, training, and experience that demonstrates the required skills, knowledge, and abilities.

Supplemental information

Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.