Posting number: 26-79912-01
Department: Veteran's Services
Division: Veterans Services
Job classification: VETERANS SERVICES REPRESENTATIVE II
Posting type: Open & Promotional
Categories: Administration, Clerical & Data Entry, Community Services, Health Services, Paraprofessional, Human Services, Customer Service, Veteran Services, Community and Social Services, Office and Administrative Support
• Interview and advise veterans, their dependents and survivors concerning entitlement to benefits under federal, state and local provisions.
• May be assigned field duties as needed; determine pertinent federal, state and local provisions as they relate to each claim.
• Prepare, develop and prosecute Veterans Administration claims; prepare and develop appeals for presentation to the Board of Veterans Appeals.
• Search for, analyze and screen all available evidence bearing on veteran entitlements; assist applicants in applying for financial, medical, burial, and educational benefits.
• Obtain affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims.
• Contact lawyers, physicians, clergymen, and others to obtain further supporting evidence.
• Provide information, advice and assistance to veterans in obtaining government insurance coverage and benefits.
• Maintain proficiency in laws and regulations relating to veterans; develop applicants for discharge upgrades.
OPTION I
Experience: One year as a Veterans Services Representative I with Riverside County.
OPTION II
Education: Graduation from an accredited college or university with an associate's degree. (Experience which involved in-depth interviewing and the securing of information from individuals to determine, on the basis of laws and regulations, the acceptance, rejection, or categorization of actions, may substitute for the required education on the basis of one year of experience for one year of education.)
Experience: One year in the preparation and development of claims for presentation to the Veterans Administration.
ALL OPTIONS
Knowledge of: Federal, state and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans’ benefits.
Ability to: Gather and analyze information, draw logical conclusions and make sound decisions and recommendations on the basis of laws, rules and regulations; interpret and evaluate legal, medical and other evidence relating to veterans’ claims; establish and maintain effective working relationships with clients, fellow employees and the staff of other agencies; prepare clear, comprehensive reports and records.
OTHER REQUIREMENTS:
We are seeking passionate people who are committed to solving critical issues while realizing their purpose!
Riverside County is the fourth largest county in the State of California, stretching nearly 200 miles across and comprising over 7,200 square miles of fertile river valleys, low deserts, mountains, foothills and rolling plains. Riverside County shares borders with densely populated Los Angeles, Imperial, Orange, San Diego, and San Bernardino Counties...extending from within 14 miles of the Pacific Ocean to the Colorado River.
