Posting number: 2026-07304
Department: MILITARY AFFAIRS AND VETERANS
Job classification: VETERANS SERVICES OFFICER
Posting type: Open
Categories: Veteran Services
Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!
The Military Affairs & Veteran's Department is actively seeking a Veterans Services Officer.
Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.
This is professional work in providing assistance to veterans and their dependents or qualified beneficiaries in presenting claims for, applying for, and/or drafting appeals of denials of benefits, social services, or public assistance in accordance with federal, state, and local laws, rules and regulations. The work requires a basic understanding and application of theories, principles, and practices of social services usually gained through degree granting schools, or an equivalent level of practical knowledge gained through experience. Contacts with clients require skills in understanding and influencing people which are important in providing client services. Skills of persuasiveness as well as sensitivity to others' points of view are often required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures, and because of the changing priorities or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in searching for solutions or new applications. Work is performed primarily in an office environment though the employee may be required to make field visits to clients in order to provide or ascertain services needed. Employee may be required to work evenings, weekends or holidays in order to attend or participate in outreach programs, special events or public engagements. Operates a motor vehicle and standard office equipment such as a personal computer. The physical demands consist mainly of sitting or standing for extended periods of time, occasionally lifting and moving light objects, and visiting veterans who are homebound, in hospitals or in nursing homes. The work is performed under limited supervision where the work assignments are subject to established procedures and well-defined policies, and the worker plans and organizes the work, determines their own priorities and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and for adherence to established methods, standards and policies.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.
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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded the veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
Jacksonville, the largest city in area in the continental United States, is a rapidly growing metropolitan city in Northeast Florida, with approximately 1,000,000 residents. Under its strong mayor form of government, residents elect a mayor and a 19-member City Council, with five at-large members and 14 members elected by district. Donna Deegan is Jacksonville's first female and ninth mayor since the consolidation of Duval County and City of Jacksonville governments in 1968.
