Job Description

Posting number: DVA226228-VACSUP-09162026

Department: DVA-Department of Veterans' Affairs

Job classification: VETERANS ASSISTANCE SUPERVISOR

Posting type: Promotional

Categories: Veteran Services

Summary

“Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational, and employment needs of transitioning service members looking to make Louisiana their home.”

At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.

We’re looking for a Veterans Assistance Supervisor to join our team. This position is located in Calcasieu Parish. The Veterans Assistance Counselor Supervisor will serve as the office manager. The Incumbent functions in a public relations capacity in the parish where assigned. Directly supervises VAC 1/2 and may supervise an Administrative Assistant. Direct supervision comes from the Regional Manager.

This position will be filled by a current, permanent, classified LDVA employee.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity, and honesty, regardless of circumstances or personal benefit.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Performance: The ability to plan, monitor, and document employee performance throughout the year.

Examples of duties

This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements:

Six years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

Six years of full-time experience in any field plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

A bachelor's degree plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

A master’s degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Supplemental information

Job Duties:

As a Veterans Assistance Supervisor, you'll help create a positive experience for every person who walks through our doors. In this role, you will:

• Serve as office manager to assist subordinates in the more complex aspects of governing laws and regulations. Study all new laws and regulations passed by the federal and state governments, and those made by the U.S. Department of Veterans Affairs.
• Conducts personal interviews and counsels veterans and their dependents regarding entitlement under state and federal laws. Assist veterans and their dependents in completing a variety of forms, gather supporting documentary information, and monitor the processing of claims through the U.S. Department of Veterans Affairs' computer system and other government entities that provide benefits, to a justifiable conclusion.
• Maintain current records on all transactions and file correspondence in veterans' files or other proper place; prepare and submit periodic written reports reflecting the total office production
• Attends all training and continuing education classes to maintain accreditation.

Position-Specific Details:

Appointment Type: Promotional, open only to current permanent classified LDVA employees.

Career Progression: This position does not participate in CPG.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The starting pay for this position is $26.05/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Torin McClanahan

Human Resources Specialist

Torin.McClanahan4@la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.